Customer Service Apprentice
- Thatcham - South East
- £17,004 per annum
- Saica Pack UK Limited
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As one of the UKs largest corrugated packaging manufacturers, clients come to Saica for solutions to their ever-changing packaging needs. From preventing bottles from smashing, protecting home deliveries from transportation damage, to designing sustainable yet attractive displays to show off fresh produce in shops and supermarkets, its highly likely you will have seen Saica packaging wrapped around a broad range of every day recognisable high street brands without even realising!
The UK packaging industry employs over 85,000 people, and is renowned for being an industry offering job security, longevity and great career opportunities.
The Role:
This apprenticeship is a perfect opportunity for someone who has a desire to work in a customer service environment. You will be confident, with a mature attitude, organised and enjoy building strong relationships whilst demonstrating empathy and kindness to everyone that you interact with.
You will work as part of a team in our Customer Services office but will have the opportunity to spend time in all other departments to help you develop a deeper knowledge of the wider business functions and how they link into the very important customer services role. Your role will include helping to create solutions to our customers’ packaging requirements as well as supporting the end-to-end process from concept to delivery.
As you build experience, you will be assigned a core set of customers to look after. You will need to ensure that their orders are fulfilled and delivered on time as well as handle any technical queries they may have.
The types of tasks you will be involved in on a day-to-day basis are:
- Receiving and processing customer orders, through to a timely delivery
- Providing prices, quotations, invoices, credit notes and dealing with customer complaints where necessary
- Supporting with design requirements
- Supporting with investigations around product quality & improvements
- Liaising with our external sales team
- Monitoring stock levels
- Providing reports of KPIs and customer feedback
- Working with all the different departments to ensure the correct solution for both the factory and the customer