Making Quality Appointments by Telephone
- £249
- IPIA
Facilitated by highly-experienced trainer Julie Biddle:
The advent of mass digital communication has left a new generation of professionals over-reliant on communication methods such as email, which are becoming increasingly less effective. This workshop will help your team learn how to overcome many of the barriers in appointment making by telephone, including getting past the gatekeeper, handling objections and building quick customer rapport.
Content Covers
- The need for appointment making
- Attitude
- Taking away the Fear
- Positive phraseology
- Planning the call
- Getting past the gatekeeper
- Selling the benefits of an appointment
- Structure of the call
- Handling typical “I don’t want an appointment” objections
This course is ideal for those tasked with business development for your company. It will also be very beneficial for personal assistants, those tasked with securing attendance and registrations for your events (online or physical), and also for your marketing team that would like to improve their ability to speak to the press and secure coverage of your news and promotions.