Customer Service Apprentice

• Norwich - East of England
• £12,480 to £22,308per annum
• Castle Colour Packaging Limited

What you will do in your working day

You’ll be involved in everything from supplying pricing and proofing to creating a finished Job Bag. Over time, you will be given your own accounts and taught how to develop relationships and provide the high level of Customer Service for which Castle Colour are renowned. This is an opportunity to join a supportive and encouraging team within a fantastic organisation.

You’ll learn how to:

• Retain and manage existing customer relationships
• Receive customer orders/artwork/information
• Provide accurate information for estimating, production, reprographics, and technical departments
• Create Job bags for production and learn our processes
• Distribute accurate information internally and externally to fulfil customer requirements
• Liaise with Customers regarding price, lead-time, and delivery
• Manage stock
• Raise purchase orders

Initially helping with general admin tasks to familiarise themselves with office procedures and learn about the business. Once they are comfortable with the basics, they will spend some time learning about the other departments in the business, as the Customer Service role involves liaison with all of them. More involved tasks will gradually be introduced, such as replying to emails, checking job bags, leading to a start on load job bags for production, with full support.

Once comfortable with this process and all of the associated areas they will be given an account to manage, building a relationship and learning how to support the customer while still considering the requirements of the business – the keystone of all good Customer Service. Eventually they will have their own portfolio of clients to look after.

The Person:

• A passion for delivering excellent levels of care
• A confident communicator
• Self-motivated and enthusiastic focused approach to work
• Good IT and Microsoft office skills
• Strong attention to detail

Reports To: Customer Services Manager

The training you will be getting

• The apprentice will receive on site training in all facets of the Customer Services department and role, including the technical side of the role
• Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist. The apprentice will be given sufficient time to undertake their “off-the-job” requirement of the apprenticeship during their working hours
• Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training to achieve the knowledge, skills and behaviours of the apprenticeship through a structured training plan. You will be assigned a training coordinator who will work with you throughout your apprenticeship to ensure that you have the best training and support available
• Most training and studying will be a combination of interactive, online group workshops supplemented by regular one-to-one meetings with your training coordinator
• Training period will vary depending on many factors but ultimately will result in the candidate being a fully qualified Account Executive in our business
• After a year, the successful candidate may be offered, alongside their workplace training, additional training opportunities, but this depends on relevance and aptitude for the role and position

What to expect at the end of your apprenticeship

• To begin with the candidate will be a fully qualified Account Executive and this may lead into a Senior Management role in the Customer Services department or opportunities in Sales or other areas of the business
• At CCP we have a good track record of people developing and progressing through the business