Customer Support Assistant

• Chandler's Ford - South East
• £15,000 per annum
• Stewart Signs Ltd

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Accountabilities:

Customer Service:

• Answer phones and direct calls professionally and efficiently
• Be polite and methodical in how you handle client enquiries, efficiently gathering the information required at the first opportunity

• Be proficient in all internal systems, storing and retrieving information with ease and in a way that makes it easy for colleagues and customers

Order Handling:

• Process client orders, identifying the correct price list items and promptly raising quotes. See these jobs through to completion and invoicing
• Administer client price lists as directed by the Project or Account Manager, making sure they are comprehensive and current

Project Support

• Assist Project Managers in the efficient delivery of projects, liaising with clients and colleagues to ensure schedules and budgets are met
• Analyse and understand technical documents, extracting information for dissemination into the project structure
• Liaise with procurement, and suppliers when needed, to ensure on-time delivery and no project disruption